Frequently Asked Questions (FAQ)

Welcome to the Anker Bangladesh FAQ page! Here, we address common questions about our products and services to help you get the most out of your Anker experience.

1. What types of chargers does Anker Bangladesh offer?

Anker Bangladesh offers a variety of chargers, including USB-C chargers, wireless chargers, car chargers, and power strips. Popular models include the Anker 511 Nano Pro, PowerPort III, and the PowerDrive series.

2. Are Anker products in Bangladesh covered by a warranty?

Yes, Anker products in Bangladesh typically come with a warranty. The duration and terms of the warranty can vary by product, but most include at least an 18-month warranty.

3. Where can I buy Anker products in Bangladesh?

Anker products can be purchased directly from the official Anker Bangladesh website, as well as from authorized retailers and online marketplaces 

4. Do Anker power banks support fast charging?

Yes, many Anker power banks support fast charging. For example, the Anker PowerCore III Sense 10K supports USB-C Power Delivery, allowing for quick charging of compatible devices.

5. How do I know if my Anker charger is compatible with my device?

Anker provides detailed compatibility information on their product pages. Generally, Anker chargers are compatible with a wide range of devices, including smartphones, tablets, laptops, and more.

6. What is Gallium Nitride (GaN) technology in Anker chargers?

GaN technology allows chargers to be smaller and more efficient. It is used in products like the Anker Nano Pro to deliver high power in a compact form.

7. Can Anker's wireless chargers charge through phone cases?

Yes, Anker wireless chargers can typically charge through phone cases up to 5mm thick. However, cases with metal attachments or magnetic closures may interfere with charging

8. What are the benefits of using Anker's USB-C hubs?

Anker's USB-C hubs expand the connectivity of your device by adding multiple ports, such as USB-A, HDMI, and card readers. This makes it easier to connect peripherals and transfer data.

9. How does the Anker MultiProtect safety system work?

The MultiProtect safety system in Anker products includes features like surge protection, short circuit prevention, temperature control, and more to ensure safe and reliable charging

10. What is the difference between Anker's Nano Pro and PowerPort chargers?

The Nano Pro chargers are compact and designed for portability, using GaN technology, while the PowerPort chargers are more versatile with higher power outputs and multiple ports.

 

11. Can I use Anker power banks on airplanes?

Yes, Anker power banks with capacities under 100Wh are typically allowed on airplanes. Most Anker power banks fall within this limit, making them suitable for travel

 

12. How do I activate the Trickle-Charging mode on an Anker power bank?

To activate Trickle-Charging mode, press the power button twice or hold it for two seconds until the LED indicator turns green. This mode is ideal for low-power devices like earphones

 

13. What makes Anker's SoundCore earbuds stand out?

Anker's SoundCore earbuds offer features like active noise cancellation, long battery life, and customizable EQ settings via the Soundcore app. Models like the Life Dot 3i and R50i are popular choices.

 

14. Are Anker products environmentally friendly?

Anker is committed to sustainability and uses eco-friendly materials and packaging for many of its products. They also design their products for energy efficiency and long-term use

 

15. How long does it take to fully charge an Anker power bank?

The charging time for Anker power banks varies by model. For example, the PowerCore III Sense 10K can be recharged in about 4.5 hours using a USB-C Power Delivery charger

 

16. Do Anker chargers come with charging cables?

Some Anker chargers come with charging cables, while others do not. It's important to check the product description to see what is included

 

17. Can I return Anker products if I am not satisfied?

Yes, Anker Bangladesh offers a return policy. Customers can return products within a specified period if they are not satisfied, as long as the product is in its original condition

 

18. What is the battery life of Anker's SoundCore Life Dot 3i earbuds?

The SoundCore Life Dot 3i earbuds offer up to 9 hours of playback on a single charge, with the charging case providing an additional 36 hours of battery life

 

19. How can I update the firmware of my Anker device?

Firmware updates for Anker devices can usually be done through the Anker or Soundcore app, which provides instructions and updates for compatible devices.

 

20. Are Anker cables durable?

Anker cables are known for their durability, with features like braided exteriors and reinforced connectors to prevent fraying and increase longevity.

 

 

21. What should I do if my Anker product is defective?

If your Anker product is defective, contact Anker customer support for assistance. They may offer troubleshooting tips, replacements, or repairs under warranty

 

22. How does Anker ensure the quality of its products?

Anker ensures product quality through rigorous testing and quality control processes. They use high-quality materials and advanced manufacturing techniques.

23. Can I use Anker chargers with Apple devices?

Yes, Anker chargers are compatible with Apple devices, including iPhones, iPads, and MacBooks. Some models also come with USB-C to Lightning cables.

 

24. What is the difference between Anker's IQ and IQ 3.0 technology?

IQ 3.0 is an advanced version of Anker's PowerIQ technology, providing faster and more efficient charging by intelligently identifying the connected device's optimal charging requirements.

 

25. How do I clean and maintain my Anker products?

To clean Anker products, use a soft, dry cloth. Avoid using water or cleaning agents. For maintenance, ensure cables are not bent excessively, and store products in a cool, dry place.

 

26. Can I use Anker power banks to charge laptops?

Some Anker power banks, such as those with Power Delivery (PD) support, can charge laptops. Check the power output and compatibility with your laptop model.

 

27. What is the advantage of using Anker's Power Delivery (PD) chargers?

Power Delivery (PD) chargers provide faster and more efficient charging for compatible devices. They can adjust the power output to the device's needs, ensuring safe and rapid charging.

 

28. Are Anker's products available in stores or only online?

Anker products are available both online through the Anker Bangladesh website and authorized retailers, as well as in select physical stores across Bangladesh.

 

29. What should I do if my Anker power bank stops working?

If your Anker power bank stops working, try resetting it by pressing and holding the power button. If the issue persists, contact Anker customer support for further assistance.

 

30. How do I register my Anker product for warranty?

To register your Anker product for warranty, visit the Anker website and follow the instructions for product registration. This ensures you receive the full benefits of the warranty coverage.